OffDuty — Support

1. Contact Support

Need help with OffDuty? Email our support team and we will get back to you within 2 business days (Hong Kong business hours, Monday to Friday, excluding public holidays).

2. What to Include in Your Email

To help us resolve your issue quickly, please include the following in your message:

• Device model (e.g. iPhone 15, Pixel 8).
• Operating system version (e.g. iOS 18.3, Android 15).
• OffDuty app version — find this in the Profile tab under Legal & About.
• A clear description of the problem and, if possible, the steps to reproduce it.
• Screenshots or a screen recording if the issue is visual.

3. Account & Data Requests

For account deletion, see our dedicated Account & Data Deletion page for step-by-step instructions (in-app and by email).

For data export or any other privacy-related request under the Hong Kong Personal Data (Privacy) Ordinance (PDPO), email us at support@9mbproject.com. See our Privacy Policy for full details on how we handle your data.

4. Subscription & Billing

OffDuty subscriptions are managed through the App Store (iOS) and Google Play (Android). To view, change, or cancel your subscription, please use those platforms directly:

• iOS: Settings → [Your Name] → Subscriptions.
• Android:Google Play → Profile → Payments & subscriptions → Subscriptions.

If you cannot resolve a billing issue through the App Store or Google Play, email us and we will do our best to help.

5. Other Resources

• Privacy Policy
• Terms of Service
• Account & Data Deletion
• RosterArchitect homepage